Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY:

This website is owned, operated and distributed by Soho Apparel Group, Inc.
As our valued customer, we take your privacy very seriously and all the personal information you provide to us will be kept confidential. This notice discloses our privacy practices for handling online information.

By using or accessing any part of our website, you are agreeing to the terms and conditions described below (The “Privacy Policy”). This Privacy Policy applies to all users, including both users who are viewing the Website and users who are purchasing merchandise through the Website.
We reserve the right to change our Privacy Policy at any time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you are aware of the current terms.

WHAT INFORMATION DO WE COLLECT?

The personal information we collect on sohoapparel.com includes Your Name, Postal Address, Email address, and Phone number. To place an order on the website, you also need to submit your credit/debit card information.

HOW DO WE USE THE INFORMATION?

The information you have provided to us is 100% CONFIDENTIAL, We will not share your information with any third party member outside of our organization other than as necessary to complete your order (Shipping, etc.)

If you have not opted out from receiving emails from Soho Apparel Group, Inc., it may use your email address or other personally identifiable information to send commercial or marketing messages Soho Apparel Group, Inc. also may use your email address for non-marketing or administrative purposes (such as notifying you of major Website changes or for customer service purposes.

We use return email addresses to reply to the emails we receive for customer service support purposes. Such addresses are not used for any other purpose and will not be shared with outside parties.

Upon making your first purchase you have the option to receive our newsletter that contains information about specials and new products.

HOW DO WE PROTECT YOUR INFORMATION?

We maintain accuracy of our database to prevent unauthorized access. To ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use only the widely known credit card transaction processors such as PayPal to provide safe/secure internet transaction services.

In addition, your account information is protected by a password for your privacy and security. It is important that you protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer. Moreover, despite the precautions described above, Soho Apparel Group, Inc. cannot and does not guarantee that the individual user information you have transmitted will not be intercepted by others and/or decrypted or accidentally disclosed, and it accepts no liability for any unintentional disclosure.

HOW CAN YOU ACCESS OR CONTROL YOUR INFORMATION?

You can access all your personally identifiable information that we collect online and maintain your information by logging into our account management system. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

IN THE EVENT OF MERGER, SALE, OR BANKRUPT

In the event that Soho Apparel Group, Inc. is acquired by or merged with a third party entity, it reserves the right to transfer or assign the information it has collected from users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of Soho Apparel Group, Inc. bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Soho Apparel Group, Inc. may not be able to control how your personal information is treated, transferred, or used.

At Soho Apparel we stand behind the quality of our products as well as our exceptional customer service. If you are not satisfied with your purchase, we would be glad to accept your item(s) for an exchange or refund. 

Returns for individual items are accepted within 30 weeks (30 days) of purchase with original receipt for full credit. Returns for bundled orders of usually 6 or 10 pieces are accepted within two weeks (14 days) of purchase with original receipt for full credit to original form of payment. Returns for Box orders (100pcs+) are only accepted for exchanges within two weeks (14 days) of purchase with original receipt for the purpose of manufacture defects. Exchanges for any other reasons will not be accepted. You may exchange for the same style, color, and size. Because of our low margin, box orders are not refundable.
Returns may be subject to a 15% restocking fee with a $5.00 minimum charge. It is the customer’s responsibility to cover for shipping charges. Shipping charges are not refundable unless it is a manufacture defect or if you have received the wrong items(s).

Before returning any items for an exchange or a refund, please email us at customerservice@sohoapparel.com to receive an RMA number. You will need to provide the following information in your email: Items to be returned (size, color, and quantity), reason for returning, and if you want an exchange or a refund. Also include your name and contact information so we can know how to best contact you when/if we decide if your items qualify for an exchange/return.

*All items must be returned in original condition without any signs of wear and tear, un-washed, unaltered with the original tags enclosed. It is the customer’s responsibility to find discrepancies or defects prior to any alterations. Altered garments are not returnable. Samples are not returnable.  Additional fees may be charged if tag or package has been lost, altered, or damaged. All returns must have RMA numbers attached to the return package. Please make sure that RMA numbers are written clearly and visibly on the outside and inside of the package. You may use your Return/Exchange instructions that was included in your order.
Note: All Refunds may take up to 2 weeks to process after we receive your return.

If you have any other questions about returns and exchanges please feel free to contact our Customer Support team Toll free at (877) 722-2888 or Locally at (626) 279-6333.

Return Address:
Soho Apparel
15736 Valley Blvd
City of Industry CA 91744

FREE SHIPPING*
ON PURCHASES OF $500 OR MORE

Why stop shopping when you can receive free shipping?
With a minimum purchase of $500 or more at Sohoapparel.com,
This is a limited time offer only to standard ground shipping.
*You must purchase a total of $500.00 worth of merchandise before taxes, shipping and handling. Offer is non-transferable without consent by Sohoapparel.com. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for express shipping. Limited time offer. Only available on Sohoapparel.com

Terms subject to change without notice

SHIPPING LOCATIONS

We ship to the 48 contiguous states. To find out which states in the US we ship to please have your items ready in your shopping cart and proceed to checkout.

SHIPPING METHOD

The Majority of our shipping is completed by USPS and UPS Ground. Possible shipping options may be available upon request.

SHIPPING PRICE

Shipping price varies based on the items you order and shipping method. You may estimate your shipping cost after you have added your desired item into your shopping cart by clicking on “Estimate Shipping and Tax”.

ORDER TRACKING

You’ll find the tracking number in your shipping confirmation that is emailed to you. You can also track your order by going to our home page under “My Account”.

HANDLING TIME

Orders made with us and received before 12:00PM (PST) will be shipped on the next business day. Orders placed after 12:00PM (PST) may take up to 2 or 3 business days to ship. All orders will be shipped within 1 to 3 business days.
IMPORTANT:

Please note that items shipped to hotels or P.O. boxes may be limited to a smaller order.
A business day is considered to be Monday through Friday, excluding holidays.
If any errors occur with your order, a notification e-mail will be sent to you and a customer service representative will contact you via telephone or e-mail to make the appropriate arrangements as needed.